Mid Market Success Manager
If you really care about outstanding client experience, you're curious and want to learn and you understand what it is to work in a fast growing start-up, then please drop us a line!
We usually respond within three days
Where we are today
We’re 6 years into business at Jiminny and in the strongest position we’ve been in in terms of understanding our ideal client and what signals a successful client and what signals risk in the relationship. We’re also in a position where we’ve got a large enough volume of clients that we can segment our service by client size to provide the most impactful service to our clients.
We’re looking for a customer success manager to join our London team. You need to lead our mid market client base from onboarding onto the Jiminny platform, through to getting the team adopted and feeling all the love for Jiminny.
Being a great CSM at Jiminny means having great passion for the product, being able to communicate its ever changing value to your clients and obsessing about the adoption within each client. If you recognise yourself in that statement, then carry on reading!
Interested? Then carry on reading!
About You:
- You will be full of passion to give clients an experience that makes them go ‘wow’
- Feedback is something you seek out to improve your ability
- People who know you describe you as determined to succeed
- Your natural curiosity fuels a great understanding of your clients world
- You are organised and detailed and can spin many plates with a clear focus on what is priority
- You are a team player and bring enthusiasm and positivity to the team
You’ll be responsible for:
- Delivering renewal and retention targets
- Understanding client goals and objectives driving their investment in Jiminny
- Plan and implement a strategy to deliver customer goals including customisation of the platform
- Identify and communicate risk present in accounts, plan to overcome issues causing risk
- Map stakeholders by influence ensuring value drivers are met to secure renewal
- Create and implement an appropriate engagement plan for your different stakeholders throughout their Jiminny journey
- Objectively present client requests to product to support roadmap development
- Keeping your admin and reports up to date
- Spot growth opportunities on your clients accounts and assist in upsell activity
- Working with the rest of the CS team to help us improve and help our clients in the best way possible
Requirements related to the job role:
- You’ve got a minimum of 2 years experience managing a mid market level portfolio of SaaS clients
- You’ve learnt how to balance multiple client demands and find opportunity in the challenges
- You're comfortable using our support platforms (Intercom, Jira, Salesforce)
- You excel at getting clients to connect with you and value your partnership
- You’re proactive and hardworking - you’ll hunt out opportunities to make things and yourself better
- You’re extremely organized and can juggle multiple customers, tasks, and projects at once
- You have a love of learning and enjoy an environment where developing each other is core to teams success
Why Join Jiminny
- Flexibility: Enjoy the benefits of a hybrid and flexible work environment.
- Innovative Environment: Be part of a cutting-edge company transforming the sales industry
- Growth Opportunities: Play a key role in shaping the future of Jiminny and advancing your career.
- Collaborative Culture: Work with a passionate and supportive team dedicated to excellence.
- Department
- Customer Success
- Locations
- London
- Remote status
- Hybrid Remote
London
Workplace & culture
We're delighted that you're taking a look at our careers site and we hope that you find your perfect role with us, as we'd love for you to help us to keep building something special
This is a crucial time in our journey. We're obsessed with our product and it’s constantly developing to make us the best in the Sales / Revenue tech space. We're equally obsessed with providing our teams the chance to grow with us, and help them be the very best they can.
We're in it together
Diverse teams create powerful ideas. We're committed to creating an environment where everyone can thrive and we recognise that our differences can actually bring us together and allow us to get the very best work done in the best possible way.
About Jiminny
We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves.
We're now at 60+ in the team and we’ve been building something amazing for our clients and our ethos is all about giving the best customer service possible. We’re also committed to creating the very best environment for our people to do their finest work and to be the best version of themselves. We’re open, kind, determined, inventive and brave and we want you to be the same.
Mid Market Success Manager
If you really care about outstanding client experience, you're curious and want to learn and you understand what it is to work in a fast growing start-up, then please drop us a line!
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