Implementation Specialist
If you're ambitious and are looking to get into SaaS sales, then this is for you!
We usually respond within a day
Job Title: Implementation Specialist
Department: Sales
Based: Hybrid - London Office (two days per week)
Reports To: Lead Sales Engineer
We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves. We’re still growing and at rapid speed, even for a SaaS startup.
Sales / Revenue tech is undoubtedly one of the hottest markets out there at the moment, and our product is already making waves, positioning Jiminny as a fierce competitor against the market leader several times our size.
As for our team, we are doers - it’s why our values all start with ‘be’. We work hard with a lot of fun being had along the way, and embrace a modern business culture that prioritises our team’s wellbeing, happiness and personal development. Read more about us here.
Overview
As an Implementation Specialist at Jiminny, you will play a critical role in the technical onboarding, re-onboarding and seamless implementation of our clients onto the Jiminny platform. This role is pivotal in ensuring a smooth onboarding process for new and existing customers, focusing on technical setup, customization, and best practice implementation. Your expertise will bridge the gap between our technology and our clients' needs, ensuring a robust and efficient system integration.
You will report directly to the Lead Sales Engineer and work closely with cross-functional teams, including sales, customer success, product and technical support, to ensure a cohesive customer journey.
What needs doing
- Customization and Optimization: Tailor the Jiminny platform to meet the unique needs of each customer. This involves customising features and functionalities to align with client requirements.
- Knowledge Management: Develop and maintain a comprehensive knowledge base on technical topics related to integrations and setup. This resource should serve both internal teams and customers.
- Documentation: Create detailed, user-friendly documentation for both internal and external stakeholders, guiding them through technical setup and onboarding processes.
- Quality Assurance: Conduct thorough checks to ensure all integrations and features are functioning optimally before handover to the Customer Success Manager (CSM) and Enablement teams.
- Best Practice Advocacy: Develop and enforce a standardised onboarding protocol, ensuring that all necessary checks and balances are in place for a successful implementation.
- Stakeholder Communication: Engage with customer technical stakeholders, such as CRM administrators, to facilitate a smooth implementation process. This includes addressing technical queries and providing guidance as needed.
The bits that we can’t do without
- Experience: Prior experience in an implementation, support, customer success, or similar role, ideally within a B2B SaaS environment.
- AI/LLM Power User: Strong knowledge of using AI tools such as ChatGPT.
- Technical Acumen: 2+ years experience in a technical role, customer/client facing. Solid understanding of APIs, CRM systems, and dialers. Knowledge of SQL and basic scripting is preferable but not required.
- Communication Skills: Exceptional customer-facing communication abilities, capable of engaging effectively with technical stakeholders and CRM administrators. You’re a comfortable presenter. You’re keen to share recommendations to stakeholders to drive improvements through meetings and presentations.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on providing practical and efficient solutions.
What you'll get from us
- 25 days PTO;
- Birthday day-off;
- Extra day PTO for service
- Wellbeing budget
- Co-worker exchange programme
- Private healthcare
- As high a base salary as we can afford with annual reviews;
- Employee option program so that we can all see the rewards of success together
- A fantastic culture that you can help shape and develop with us;
- To be listened to, appreciated and valued by us;
- Employee engagement hub with a mental health programme, wellbeing center, discounts and recognition program;
- Flexible and remote working options;
- Quarterly BeCurious Book benefit;
- Bi-annual JBU (business get together to go through numbers etc, dinner and drinks);
- Regular team social activities & events;
- Summer Fridays work 9h - 13h (Jun-Sept).
You’ve made it to the bottom of the ad, hopefully that means you're interested? We'd love to hear from you if you’ve got all the “must have” bits and you’re interested in what we’re doing and how we can develop your career.
- Department
- Sales
- Locations
- London
- Remote status
- Hybrid Remote
London
Workplace & culture
We're delighted that you're taking a look at our careers site and we hope that you find your perfect role with us, as we'd love for you to help us to keep building something special
This is a crucial time in our journey. We're obsessed with our product and it’s constantly developing to make us the best in the Sales / Revenue tech space. We're equally obsessed with providing our teams the chance to grow with us, and help them be the very best they can.
We're in it together
Diverse teams create powerful ideas. We're committed to creating an environment where everyone can thrive and we recognise that our differences can actually bring us together and allow us to get the very best work done in the best possible way.
About Jiminny
We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves.
We're now at 60+ in the team and we’ve been building something amazing for our clients and our ethos is all about giving the best customer service possible. We’re also committed to creating the very best environment for our people to do their finest work and to be the best version of themselves. We’re open, kind, determined, inventive and brave and we want you to be the same.
Implementation Specialist
If you're ambitious and are looking to get into SaaS sales, then this is for you!
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